Q: What's the deal with the Luminati network?
A: Your use of the ISO downloader is free of charge in exchange for safely using some of your device's resources (WiFi and very limited cellular data), and only when you are not using your device. You may turn this off from the settings menu. Please see our TOS for further information.
Participation in the Luminati network is entirely voluntary. Choosing to do so will give you prioritized access to Windows 7 and Office 2010 download links. However, it is no guarantee that your requested download can be made available. It also helps with covering development and hosting cost. Should you have any concerns with it whatsoever, feel free to opt out. If you decline the initial popup, your computer will not connect to the Luminati server.
Q: I'm getting the message "This file is currently unavailable. Please check again later."
A: The file can't currently be made availabe. You can try again later. Enabling the idle resource donation increases the chances for you to receive the file.
Q: I'm getting the message "We encountered a problem processing your request. Please try again later."
A: Fetching the download links from Microsoft has failed. This error message originates from MS, not from HeiDoc. You can try again later.
Q: I can't find some Windows and Office editions and languages that were available in previous
A: Office 2007 had reached the end of its life cycle, and will not return. Microsoft has restricted the download options for Windows 7 and Office 2010. We have brought back the most important versions. If you feel there's a specific edition or language missing, please consider donating a suitable product key to us to integrate it into the downloader, so that you and other users can benefit from having the download continuously available.
Q: Can you include Windows Enterprise/Server/Vista etc. in the download selection?
A: All editions that Microsoft makes available are included. Should Microsoft decide to make the other editions available at a later point, they will also be added to the list.
Q: Can you include additional languages in the download selection?
A: All languages that Microsoft makes available are included. Should Microsoft decide to make more languages available at a later point, they will also be added to the list.
Additional Windows 7 editions and languages can be unlocked with the ei.cfg remover. Read here for details: Windows 7 Direct Download Links.
Q: Where can I find untouched files for the systems that are not included?
A: There are no free and legitimate download sources for them. If you wan to go for an unofficial download source, you might want to verify that the hashes match with those provided by Microsoft. Please check our hash database for the original hash values.
Q: Can you include 64 bit versions for Office 2013 and Office 2016, or Office Professional Plus?
A: The downloads for Office 2013 and 2016 are based on the Click-to-Run technology, and not the previous 32/64 bit architecture. You can use the Office Deployment Tool to manually create a full 32 or 64 bit installer for Office 2013, 2016 or Office 365, including Professional Plus.
Q: Can you include other software such as Adobe?
A: No, this tool is dedicated to Microsoft products only.
Q: My anti virus software flags the download tool as malware.
A: The download tool uses techniques such as manipulating secure websites to create the download links, therefore some tools flag it as a false positive. We regularly have the anti virus vendors whitelist our tool. If your anti virus software still flags it, please contact us with details which anti virus software you use, and which version of our download tool is affected.
Q: I'm experiencing one of the following symptoms:
- After selecting a software version, everything grays out and freezes.
- You receive the message "ERROR. Please check your internet connection." (When the message appears in the status bar, the tool can't connect to HeiDoc.net to update the download lists, but will generally work. When the message comes up in a popup, then the tool can't connect to microsoft.com and won't work.)
- You receive the message "GetHostEntry failed!" (This is a warning message when the tool is unable to detect whether your HOSTS file has been modified or not.)
A: This is your local connection issue, and can have a number of root causes:
- You have modified your HOSTS file. Please remove the following two lines.
- You have installed software that prevents scripts from modifying secure websites, such as certain adblockers, firewalls or similar security related software.
- You have disabled TLS 1.2 in your internet settings. You can enable it again in the control panel in the
- In rare cases, starting the tool as administrator can resolve the issue.
- In rare cases, installing the latest Windows updates, or updating Internet Explorer or the .NET framework to the latest version can resolve the issue.
Q: After selecting a language, either nothing happens, or the tool displays error code 715-123130.
A: This happens when Microsoft's server has blocked your IP address from downloading any more files. Please try downloading again later. It might also help using a different online connection, and/or a different computer, and/or signing into microsoft.com with a different Live ID.
Q: What happened to the legacy version of the downloader?
A: Due to a lot of changes that Microsoft introduced to the download process, the legacy version no longer works correctly. Therefore, we have removed the file. The download tool has been confirmed working on Windows 7, 8.x and 10 (with up to date Internet Explorer and .NET Framework). As these are all Windows OS that are still supported by Microsoft, the legacy version should no longer be required.
Q: Can you provide a tool for Firefox or Chrome?
A: Plugins for those browsers already exist. Please use Google to find them. Some downloads can be accessed by faking the user agent string.
Q: Can you provide a tool for .NET 2.x, 3.x, or older IE versions?
A: No, we don't have the resources for creating that many versions. All Windows editions that are still supported (Windows 7 or newer), can run the download tool. You might need to update your Internet Explorer or .NET version to make it work.
Q: I'd like to contribute a translation to the download tool in a language that's not listed as partially
A: Thank you for your offer to help. The download tool integrates content from microsoft.com that's not available in your language. Localization is therefore currently not possible.
Q: What's the difference between "English" and "English International" in the language drop down?
A: "English" is US English, "English International" is UK English. (We can't do anything about that, as those are the official language designations coming from Microsoft...)
Q: I don't know which file I need to download for my Windows edition.
A: Please disable the "expert mode", which will leave the file that you most likely need in the download selection.
Q: How can I install Windows from a USB drive?
A: We recommend using Rufus for that.
Q: Does the tool pick up aborted downloads?
A: No. If your internet connection is unstable, we suggest pasting the download link into a download manager.